Terms and Conditions
We want you to be delighted with your commission and we are committed to making sure you are happy with everything we do, whatever it takes.
Design fees (if charged) are payable in advance. A 50% deposit for tile-painting must be paid in advance with the remainder becoming due on collection or before despatch of the completed order.
Payment of deposit constitutes acceptance of the order. Cancellation will normally result in the balance becoming due.
Tiles remain the property of Art on Tiles until full payment is received.
The above excludes any costs to be incurred for couriers and deliveries which are the responsibility of the client and will be payable on completion of the order.
Please note: Tiles supplied must be approved by the client prior to fixing in situ. Art on Tiles will not take responsibility for costs incurred by the client for any amendments or alterations after fixing has taken place.
Replacement of lost or broken tiles will be charged at a premium of 50% above the original purchased price to reflect the additional work required.
NB we cannot guarantee a perfect match.